Customer Care Advisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e94t4

About the Role We are looking for motivated and customer-oriented professionals to join our Social Media Customer Care team in July. In this role, you will provide support to users through social media and digital communication channels, ensuring a positive customer experience while maintaining high-quality service standards. Key Responsibilities * Respond to customer inquiries via social media platforms and other digital channels. * Provide accurate information and effective solutions to customer issues. * Handle customer complaints and escala complex cases when necessary. * Maintain a professional and empathetic communication style. * Ensure compliance with company policies and quality standards. * Meet productivity and performance targets. Requirements * Fluent Italian (written and spoken). * English proficiency at B1/B2 level. * Minimum typing speed of 20 words per minute. * Strong communication and problem-solving skills. * Customer-oriented mindset and ability to work in a fast-paced environment. * Basic computer literacy and familiarity with social media platforms.



Employment Conditions * Initial Contract: 12 months (renewable). * Working Hours: 40 hours per week, 8 hours per day, on a rotational shift pattern. * Flight Ticket Refund: Provided according to company policy. * Health Insurance: Included. * Portuguese Language Lessons: Free of charge. Compensation Package Without Accommodation * Base Salary: €1,366.17 month * Performance Premio: Available (details to be provided directly by the company) With Accommodation * Base Salary: €1,040.68 month * Performance Bonus: Available (details to be provided directly by the company) What We Offer * International and multicultural work environment. * Comprehensive onboarding and training. * Career development opportunities. * Relocation support and integration assistance. * Stable employment with the possibility of contract renewal. If you are fluent in Italian and passionate about delivering excellent customer servi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7e94t4