13 ago - Roma
Informatica / Software
About the role
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D-Wave is seeking a Staff Technical Account Manager (TAM) with strong Optimization knowledge to lead technical engagements with Italian customers and support the integration and deployment of our quantum computing solutions. In this client-facing advisory role, you’ll act as a trusted technical advisor externally, helping customers identify use cases, solve complex problems, and achieve successful adoption of our platform. Internally, you’ll collaborate closely with sales, product, professional services and business development teams to ensure customer needs are met and value is delivered.
What you’ll do
Present our product to customer prospects, understanding their most critical computational challenges and mapping company value accordingly
Translate and present the company’s vision, strategy, and product roadmap to both executive-level and technical stakeholders
Deliver technical presentations at large events such as conferences, webinars,
and seminars
Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events
Hold regular technical meetings with clients during rollout, expansion, and support phases, identifying opportunities for further ROI
Build and maintain long-term technical relationships with customer teams across the project lifecycle
Identify and recommend new projects that can leverage the D-Wave’s solutions
Serve as a technical resource on quantum optimization, industry trends, and competitive positioning
Convey customer requirements to internal product and development teams, advocating for client needs
Communicate complex technical information clearly and effectively across multiple platforms and audiences
Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance
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