Forwarding Customer Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7eako7

Office-based / Premio Scheme / International Logistics

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An international logistics company is seeking a Forwarding Customer Service/Operator to join its Milan office. This position is available following the retirement of a long‑serving team member and offers a key role in international freight forwarding operations.

Working as part of the operations team, you will be responsible for both customer service and import/export forwarding operations across air and sea freight. You will liaise with customers, carriers, overseas offices, and internal departments to ensure shipments are handled efficiently from start to finish.

The ideal candidate will have practical freight forwarding experience, be able to manage import and export operations independently, and enjoy working in a customer‑focused international environment.

(Ref: SE47509 - Please include this when making any enquiries.)

Main Responsibilities





Manage import and export operations for both air and sea freight

Coordinate with airlines, shipping lines, and logistics partners

Monitor transport schedules and ensure timely shipment progress

Arrange customs clearance and delivery

Liaise with overseas offices and internal departments

Respond to customer enquiries and provide shipment updates

Prepare quotations and shipping documentation

Ideal Candidate

Experience in Customer Service or Operations within the freight forwarding industry

Hands‑on experience managing import and export freight operations

Ability to work independently with minimal supervision

Business level English

Italian language skills for business use preferred, or native-level Italian

Experience handling both air and sea freight would be advantageous

Previous experience with a Japanese or Japanese‑affiliated company would be beneficial

Japanese language skills would be an advantage for Italian candidate

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7eako7