Technical Support Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7eaoi5

Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls Si candidi qui sotto dopo aver letto tutti i dettagli e le informazioni di supporto relative a questa possibilità di lavoro. Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities Manage and prioritize technical cases according to customer impact and defined Service Level Agreements Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues Collaborate with internal teams to improve troubleshooting procedures and service quality Your Responsibilities Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs,



and technical documentation Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities Manage and prioritize technical cases according to customer impact and defined Service Level Agreements Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues Collaborate with internal teams to improve troubleshooting procedures and service quality Your Qualifications & Skills Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role Strong troubleshooting, analytical, and problem-solving skills. Clear written and verbal communication skills, with the ability to guide technicians remotely Ability to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment Customer-focused, proactive, and structured approach to work Ability to work independently and within an in

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7eaoi5