Remote Italian speaking Customer Support Advisor in Portugal

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ec1n1

Remote Italian speaking Customer Support Advisor in Portugal È pronto/a a candidarsi? Si assicuri di aver compreso tutte le responsabilità e i compiti associati a questo ruolo prima di procedere. About the job Remote Italian speaking Customer Support Advisor in Portugal Cross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in Portugal Key Responsibilities
- Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
- Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
- Customer Service: Deliver high‐calibre customer service for post‐sales requests including delivery, warranties, and refunds.
- Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
- Sales Goals:



Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
- Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. xrdztoy

Candidate Profile
- Excellent communication skills coupled with empathy and team spirit
- Tech‐savvy
- Previous experience in Customer Service (preferable)
- Previous experience in sales is a plus
- Availability to work on rotational shifts
- Salary Conditions: Base salary (gross): 1050 euros x 14
- Performance premio (gross): up to 225
- Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract
- Schedule: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts) Days Off: Sunday + 1 rotational day
- Type of contract: 6 months with the possibility of renewal
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ec1n1