Front Office Night Agent
Pubblicato il 13-08-2026 - Melia Hotels International S.A.(Meliá) in Milano
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
Discover some of the benefits we offer:
My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. They work alongside the team to meet and exceed customer service expectations.
Be responsible for maintaining guest profiles to provide an accurate source of information on each guest’s needs and preferences, in compliance with local data regulations.
Efficiently handle all front desk administrative tasks, ensuring guest account accuracy and proper billing/credit card processing in line with local charge limit regulations.
Manage all guest complaints in a professional, personal, and empathetic manner.
Ensure all relevant information is promptly communicated to the front desk management team.
Seek continuous improvement in personal knowledge and skills, actively engaging with leadership in creating best practices for the front desk.
Support the rate strategy set by the Revenue team. Attend internal and external guest phone requests if the hotel does not have a centralized Guest Service Line.
Be responsible for maintaining guest profiles to ensure an accurate source of information on each guest’s needs and preferences.
Immediately communicate all pertinent information to the front desk management team.
Demonstrate the ability to work under supervision and maintain a courteous and helpful attitude toward both colleagues and guests, with strong communication skills, enthusiasm, and a willingness to learn.
Support, uphold, and enforc