Network Support Specialist
Pubblicato il 13-08-2026 - Sharp Brains Solutions in Parma
We are looking for Network Technicians to provide onsite IT and network support services for a leading international retail client across various customer locations.
This is a freelance, on-demand opportunity, with assignments allocated based on your geographic location and availability.
Key Responsibilities
- Provide onsite IT and network support at customer locations.
- Diagnose, troubleshoot, and resolve network connectivity issues.
- Install, configure, and replace routers, switches, Wi-Fi access points, and other IT equipment.
- Perform hardware upgrades, maintenance, and break/fix support.
- Complete service reports and update support tickets after each onsite intervention.
- Collaborate with remote support teams to ensure timely resolution of technical issues.
Requirements
- Minimum 2 years of experience in onsite IT support or network support.
- Strong knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and VPN.
- Hands-on experience with networking equipment from Cisco, HP, Aruba, Fortinet, or equivalent vendors.
- Excellent troubleshooting, problem-solving, and communication skills.
- Valid driver's license and willingness to travel to customer sites.
- Good command of English (mandatory).
Preferred Qualifications
- CCNA, CompTIA Network+, or an equivalent networking certification.
- Previous experience delivering IT support within retail stores or retail environments.
What We Offer
- Flexible freelance engagement with on-demand assignments.
- Competitive compensation for each completed service intervention.
- Ongoing opportunities to work on customer projects.
- The opportunity to support a leading international retail organization.
- Potential for a long-term freelance collaboration.