Waiter/Waitress - Anantara Palazzo Naiadi Rome Hotel
Pubblicato il 13-08-2026 - Minor Hotels Europe And Americas in Roma
As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers, providing an excellent overall guest experience.
What will you do?
- Provide excellent customer service that promotes satisfaction.
- Welcome and acknowledge all guests according to company standards.
- Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, such as breakfast, lunch, dinner and any events or meetings (banqueting, coffee breaks, etc.).
- Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
- Be aware and offer the different products and services available at the hotel’s restaurant.
- Review daily specials and changes on the menu with the corresponding F&B; team.
- Handle restaurant reservations.
- Effectively communicate with the kitchen staff to ensure orders are accurate and delivered promptly.
- Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
- Fulfill processes and procedures related to product set‑ups,
quality and service according to brand standards.
- Deliver checks and collect bill payments from guests, using the point‑of‑sale system, handling money, processing credit and debit cards.
- Identify opportunities to increase the F&B; Department income by upselling.
- Ensure that all F&B; outlets are clean, neat and tidy and ready to accept guests.
- Follow all relevant health department rules/regulations and all customer service guidelines.
What are we looking for?
- Previous experience in similar functions at other hotel chains or related industries.
- Vocational training in hospitality/F&B.;
- Fluency in the local language and a strong knowledge of English.
- Working knowledge of various computer software programs (Microsoft Office, POS, etc.).
- Customer service focus.
- Active listening and effective communication skills.
- Attention to detail.
- Sales oriented.
- Ability to work indepe