Front Office Agent
Pubblicato il 13-08-2026 - Meliá Hotels International in Milano
“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you
Mission: Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. They work alongside the team to meet and exceed customer service expectations.
What will you have to do doing?
- Personalize each guest's interaction by using their name during conversations.
- Be responsible for maintaining guest profiles to provide an accurate source of information on each guest’s needs and preferences,
in compliance with local data regulations.
- Stay informed about potential VIPs arriving or visiting various hotel areas, ensuring they are welcomed and accompanied to their destination.
- Efficiently handle all front desk administrative tasks, ensuring guest account accuracy and proper billing/credit card processing in line with local charge limit regulations.
- Manage all guest complaints in a professional, personal, and empathetic manner.
- Ensure all relevant information is promptly communicated to the front desk management team.
- Seek continuous improvement in personal knowledge and skills, actively engaging with leadership in creating best practices for the front desk.
- Support the rate strategy set by the Revenue team. Maximize hotel sales and revenue by promoting upselling/cross-selling.
- Ensure guests receive a quick and efficient check-in and check-out process. If applicable, be knowledgeable about the d