ETAP - Technical Trainer & Software Support Specialist
Pubblicato il 13-08-2026 - Schneider Electric in Italia
WhoWeAre–ETAP
ETAPempowerscustomerstomakeinformeddecisionsthroughouttheentirelifecycleoftheirelectricalinfrastructureprojectsthroughinnovative,industry‑leadingsoftwaresolutions.ByleveragingETAP’sunifiedElectricalDigitalTwinplatform,customersgaincontinuousintelligencefromdesignandengineeringthroughoperationsandmaintenance.
Oursolutionssupportdigitaltransformationandthetransitiontowardsustainable,resilient,andefficientenergysystems—helpingorganizationsenhancesafety,maximizereliability,andbuildlong‑termresilience.
Withmorethan35yearsofglobalexperience,ETAPdeliversacomprehensivesoftwaresuitethatsupportsthefullend‑to‑endelectricallifecycle—fromDesign,toBuildandOperate,toMaintain.
Our people are our greatest asset. Their passion for excellence, innovation, and customer satisfaction drives everything we do. If you share that passion and want to contribute to a cleaner, smarter, and more resilient energy future, we invite you to join our team.
The job
This role combines technical expertise with a passion for training and customer support.
You will join a collaborative and supportive team that values knowledge sharing, problem‑solving, and continuous improvement. Your contribution will help customers successfully adopt and use IGE‑XAO/ETAPCAD‑CAE software solutions. If you enjoy working closely with people, delivering high‑quality training, and being part of a dynamic technical environment, this role is an excellent fit.
Key responsibilities
- Deliver technical training sessions on IGE‑XAO/ETAPelectrical CAD‑CAE software to customers and partners.
- Provide technical support, troubleshooting, and guidance to users via email, phone, and remote assistance.
- Prepare training materials, documentation, and updated learning resources.
- Collaborate with internal teams to resolve complex technical issues and contribute to product improvement feedback.
- Assist in pre‑sales activities when required by demonstrating software capabilities.
Essential requirements
- Technical b