Technical Support Specialist
Pubblicato il 13-08-2026 - Associated Press in Roma
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The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.
The AP Global Technical Support team provides 24x7 support for all global products and services for AP’s staff and external clients. Technical Support Specialists assist with any technical problems reported by staff and external clients via email/cases, phone, and live chats. This is a hybrid role with an in-office requirement Tuesday through Thursday each week.
RESPONSIBILITIES:
- Assist external clients with APIs setups
- Assist and support Elections setup and applications
- Troubleshoot and resolve issues related to Azure, Intune, SCCM and other tools used for deployment and management of AP hardware and back‑office applications
- Deploy and support MAC and PC hardware
- Deploy mobile devices and support, iOS, and Android
- Setup photo and video equipment
- Provide AP staff account management, password resets, assist with management of membership of distribution lists and groups
- Provide account management for any portals used by the AP external clients
- Provide support for Video technology and services used by external clients and AP staff
- Modify customer entitlements as necessary
- Generate API keys and welcome letters
- Administer various roles for external clients in the eAP system
- Troubleshoot issues with Amazon and Microsoft cloud‑based applications
- Support third party tools used for collaboration and information sharing
- Track all support activities through AP support tools
- Troubleshoot access and functional issues with all AP Customer Portals
- Troubleshoot and resolve issues with printers, conference rooms, and other office equipment
- Troubles