Engagement Manager

13 ago - Milano
FBK

FBK is redefining how Life Sciences & Healthcare companies manage public tenders.

Our AI-powered platform brings the entire tender lifecycle into one place — from finding and qualifying opportunities to coordinating submissions, and tracking results.

By automating repetitive work and structuring critical tender information, we help commercial and tender teams move faster, collaborate more effectively, and focus their efforts on the opportunities that matter most.

We’re looking for an Engagement Manager to help more organizations transform how they manage and win public tenders.

What's in it for you
- A product that's actually used and valued by global companies
- Cross-functional teams with real ownership and fast feedback
- A front-row seat in how AI is changing enterprise software
- The opportunity to work closely with customers and help them improve real business processes
- A clear path to grow your skills and take on more responsibility
- Flexibility, support, and people who love building things that matter

The team





You will collaborate with Business Analysts to understand customer requirements and tender management processes, with Product and Engineering to support solution delivery, and with

Customer Success and Account teams to ensure a smooth customer experience before, during, and after implementation.

Expect real onboarding, ongoing mentoring, and the opportunity to grow in a role that combines customer engagement, project coordination, business process understanding, and software adoption.

You’ll work in an environment where AI isn't a buzzword, but part of how we improve workflows, reduce manual work, and help customers make better decisions.

The work you'll do
- Coordinate customer implementation projects from kickoff to rollout, making sure scope, timelines, responsibilities, risks, and next steps are clear
- Collaborate with clients and key stakeholders to understand their tender management needs, business objectives, current processes, and

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