SPA Receptionist Intern

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Additional Information

Job Number 26048284

Job Category Management Development Programs/Interns

Location Bvlgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, 20121

Schedule Tempo pieno

Located Remotely? N

Position Type Non-Management

Position: Spa Sales, Reservations and Marketing Manager Intern

Department Spa

Place of Work Bvlgari Hotel Milan

Purpose of the Role

The Spa Intern will be trained in Sales & Reservations, Duty Management and Spa Marketing support. The role is responsible for maximizing the revenue of the Spa through effective scheduling, yield management, sales initiatives and targeted marketing activities. As an Ambassador for the Spa, this role ensures outstanding five‑star guest relations, delivering Spa and hotel brand standards while contributing to revenue growth, guest retention and brand positioning through marketing support.

Reporting To

Spa Director

Sales & Revenue Generation
- Maximise revenue of treatments and programmes through effective scheduling, yield management and cross sales.




- Contribute to the team's overall targets and strive to achieve personal targets and goals as set out by the Spa Management team.
- Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
- Upsell current spa promotions/programmes whilst ensuring uptake is recorded accurately.
- Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists.
- Encourage clients to return by recommending ongoing treatment programmes and inviting guests to rebook.
- Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day's work.

Marketing & Business Development
- Support the Spa Director in implementing marketing initiatives aligned with the Spa's revenue and positioning strategy.
- Monitor booking patterns, occupanc

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7eg2j3