Retail Stores Manager
Pubblicato il 13-08-2026 - Altro in Milano
Reporting to Head of Retail, the Store Manager at Leica Store Milano is responsible for leading a team in achieving store sales targets and KIPs and driving highly engaging customer journeys. The ideal candidate is an inspiring leader with an entrepreneurial and customer-centric mindset who motivates, coaches, and develops a high-performing team while creating an environment that delivers an exceptional experience for our customers. Being a great ambassador of the brand, the Store Manager will uphold the Leica values and always ensure of operational excellence.
Responsibilities include but are not limited to
Customer Service and Sales
Focus on driving sales and business development whilst meeting store KPIs.
Lead the team in providing the best service and experience possible to every customer.
Coach the team in building and developing 'customer for life' relationships with customers and understanding and prioritising customer value and needs.
Support and educate the team in dealing with customer complaints and issues effectively and professionally,
securing a positive outcome in line with our brand values.
Prepare and analyse sales reports and KPIs regularly; create and execute action plans to drive performance.
Support the local store marketing and customer engagement initiatives and events; monitor their impact on sales, customer acquisition and loyalty.
Store Operations
Monitor and analyse the performance of products to maximise sales opportunities.
Evaluate stock levels regularly and place orders promptly to secure product availability.
Follow inventory and security procedures to minimise stock loss and effectively deal with stock discrepancies.
Manage staff rotas, absences and holidays to ensure the store is effectively resourced and sales goals are met.
Ensure all cash, POS and other systems procedures are strictly adhered to and properly executed by all team members.
Maintain Leica standards and follow procedures at all times across the store in merchandising