IT Enterprise Technical Support Manager
Pubblicato il 13-08-2026 - Berlin Packaging EMEA in Trezzano sul Naviglio
JOB PURPOSE
The IT Enterprise Technical Support Manager is a critical role that will be responsible for leading the day-to-day activities of the EMEA IT support teams, in continuous collaboration with the Global and Corporate IT functions. The role is a transformative, high-visibility role that requires a strong technical leader in addition to a strong people leader that excels in a fast paced and rapidly growing company. This role will be responsible for direct management and mentoring of both technical support staff and supervisory staff including teams within other EMEA business units. Individual must demonstrate a strong technical background along with a continuous improvement-focused approach to IT support. Responsible for development and adoption of a self-service model and the continued support and implementation of industry best practices.
The candidate is a highly motivated, results-oriented leader who will be focused on leading a team of talented technicians and engineers. This leadership role includes delivering, maintaining,
and supporting all aspects of our internal employee’s end user environment and assigned equipment. An important responsibility of the IT Enterprise Technical Support Manager is to ensure adherence to existing polices and develop guidelines and procedures to improve the effectiveness and efficiency of the team.
KEY ACCOUNTABILITIES
- Leading teams responsible for supporting internal employees in all end user and facility support functions including primary support, desktop engineering, access management, procurement, communication, and collaboration technologies.
- Proactively identify opportunities to eliminate manual and/or repetitive processes through automation.
- Ownership of related technical support processes and policies. Ensuring that all processes used are thoroughly documented, consistently audited, and regularly improved and in line with the Group Guideline
- Manage and refine support procedures for all end-user request