Customer Support Assistant

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7eli2u

Overview With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Design your future. Discover leading-edge guidance, tools and support to unlock your potential. Job Summary Working within the C&IB; function, the role holder will be responsible for developing and maintaining relationships with a portfolio of corporate customers. A named point of contact for customers in the portfolio dealing with sales and servicing requirements. The role will also include interface with customers that is facilitating and handling their queries/concerns. The role will include provision of support to other members of the Wholesale Banking function. Job Description Customer Service * Handle customers' routine enquiries regarding the Bank's standard tariff, deposit interest rates and general exchange rate information.



* Deal with customers' general account queries, arrange inter account transfers and order statements. * Arrange for ordering of cheque books and paying in books, including any customised stationery. * Arrange opening, closing and transfer of accounts, as well as input and amendment of customer account details and changes in customer mandates. * Deal with inward and outward payments (including obtaining necessary customer authorities). * Obtain and action customer requests for International Payments through Trade Finance Department and /or other relevant centres. * Develop and maintain own contacts with individuals with customers organisation. * Deal with customer queries regarding branch-based Bank products and services, ensuring all issues are captured on the system, or any other MI system that is in use. * Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7eli2u