Software-ontwikkelaar

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Overview Join to apply for the Software Engineer role at Ascom . Join Ascom, where we lead the way in Healthcare ICT and mobile workflow solutions worldwide. Our systems are operational in over 12,000 hospitals globally, managing an incredible 800 million alerts annually. At Ascom, our dedication translates into tangible impact, enriching the experiences of everyone entering the healthcare facilities and care-homes we partner with.
Join our team as a Software Engineer and play a key role in software development, implementation, and customization. You 'll collaborate with management and IT teams to define and deliver on technical priorities, ensuring alignment with organizational needs. You 'll also help maintain a dynamic knowledge base of programming solutions to support a highly efficient and productive IT infrastructure.
Coordinate software projects and provide customer support for Ascom UMS products
Implement and manage new customer support processes for software and related technologies
Train and support team members, deliver customer training onsite,



and contribute to training material and course development
Configure and oversee external customer support, continually improving based on customer needs and technical analysis
Manage all technical support calls, including monthly data extraction and analysis to identify recurring issues and areas for improvement
Plan, execute, and maintain customer-focused implementation activities, ensuring effective coordination across the department
Draft technical specifications for customer-specific developments
Serve as the main interface with customers and third parties, coordinating all project activities from initiation to final testing
Collaborate with Product and Development Coordinators to plan and deliver customer-driven enhancements
Support the Delivery Coordinator by monitoring product and service deliveries, identifying and addressing any non-compliance, customer complaints, or incidents
The Ideal Candidate Qual

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7emlqc