Operation Optimization Specialist
Pubblicato il 13-08-2026 - Generali Group in Milano
Within the CTO Italy Operations team, the Operational Optimization Specialist plays a key role in ensuring the efficiency, reliability, and operational sustainability of systems and services supporting the Italian LE Business Units. The position focuses on operational process analysis, identification of inefficiencies, reduction of recurring incidents, and technology obsolescence management, with the objective of improving service quality and ensuring business continuity. Operational Process Optimization * Analyze existing operational processes to identify bottlenecks, inefficiencies, and areas for improvement * Define and implement optimization strategies aimed at reducing operational overhead and improving overall service reliability * Support the standardization of operational processes by promoting best practices and structured approaches * Collaborate with technical and business teams to ensure alignment between processes, systems,
and operational objectives Obsolescence Analysis * Conduct structured assessments of existing systems and tools to identify components approaching end-of-life or no longer supported * Evaluate operational risks related to technological obsolescence and propose mitigation actions * Contribute to the definition of upgrade or replacement roadmaps, ensuring service continuity * Support and coordinate transition activities in collaboration with involved teams * Analyze root causes of recurring incidents and operational issues * Define and implement medium- to long-term corrective and preventive actions * Monitor the effectiveness of implemented solutions and promote a continuous improvement mindset * Document solutions and resolution processes, contributing to the creation and maintenance of an operational knowledge base Stakeholder & Cross-functional Collaboration * Work closely with technical, operations, and business teams in complex, multi-stakeholder environments * Support effective communication across different functions involved i