Player Support Specialist for a Gaming Account with Italian and English
Pubblicato il 13-08-2026 - TELUS Digital Bulgaria in Bolzano
* Please note that the position is based in our office in Sofia, Bulgaria. We will assist you with a Relocation Premio - €1,500 gross (paid in 2 instalments) and 30 Days of company-provided accommodation. TELUS Digital Bulgaria is looking for passionate Player Support Specialists Why you’ll love it here: Work in the amazing TELUS Tower - right in the heart of Sofia Modern personal gym with breathtaking 360 panoramic view to fuel your wellness journey Vibrant chill &, gaming zones to recharge and have fun Join our Italian community and be part of an incredible, friendly team 50+ benefits and services to choose from Additional health insurance Employee Referral Program: Refer your friends and get an additional bonus Excellent career development opportunities We offer: Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home Plane Ticket from your location to Sofia € 300 Voucher Vacation - Beach,
Spa resort or mountains—the choice is yours Taxi transportation directly from the airport to your accommodation Fully paid training Attractive salary What you will do in this role: Help out our players with any issues they might have via tickets and chat Provide the best player experience with a case by case player oriented approach Identify trending issues and bugs submitted by players and communicate them to the appropriate teams Work with a passionate team of gamers to give our support experience a player to player feel In this role, you will have rotating shifts across 24/7 operations You have: Fluency in Italian and a good command of English Player empathy and understanding a player’s perspective when tackling their issue is required Understanding of Player Support Gaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantage Desire to help the pl