In-Store CRM Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ennap

CRM ManagerApplylocations: Milantime type: Full timeposted on: Posted Todayjob requisition id: R_784663GV-Versace Boutique Milano Montenapoleone Vuole candidarsi? Si assicuri che il suo CV sia aggiornato, poi legga attentamente le specifiche del lavoro prima di procedere. WHAT YOU WILL DO The *CRM Manager * contributes to the boutique's business performance and client-centric culture by driving client engagement strategies, elevating clienteling excellence across the team, and developing a high-value and loyal client portfolio in partnership with Boutique Management. Business & Client Development * Partner with the Store Director and Regional CRM to drive client acquisition, retention, and sales performance through strategic CRM initiatives. * Analyse client data to identify opportunities and implement targeted client engagement actions. * Foster a strong clienteling and appointment culture, supporting high-value client interactions and personalized experiences. * Execute CRM activations, in-store events, and client engagement initiatives in line with brand standards.



* Build and maintain relationships with local luxury partners and key lifestyle networks. Team Management, Leadership & Training * Promote a strong CRM mindset across the boutique, translating business goals into client engagement actions. * Coach and support the team to elevate clienteling, selling skills, and luxury service standards. * Lead onboarding and continuous training on CRM tools, best practices, and client engagement strategies. * Inspire the team through regular briefings, CRM animations, and performance follow-up. Operations * Support the boutique in all CRM-related activities, ensuring effective follow-up on appointments and client actions. * Assist with VIC client requests and ensure seamless coordination of client needs and experiences. xivgfpx * Monitor CRM activities and provide feedback and insights to key stakeholders. YOU'LL NEED TO HAVE * 3 - 5 years of experience in Fashion Ret

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ennap