Description Reverse Logistics Services (RLS) exists to make returns effortless and reliable for every Amazon customer - no matter which store or partner they walk into. In Italy, we deliver that experience across more than 17,000 partner and carrier locations, through convenience-led options such as Label-Free, Box-Free (LFBF) drop-off and every other way a customer can return an item in-store.
Reverse Logistics Services (RLS) exists to make returns effortless and reliable for every Amazon customer - no matter which store or partner they walk into. In Italy, we deliver that experience across more than 17,000 partner and carrier locations, through convenience-led options such as Label-Free, Box-Free (LFBF) drop-off and every other way a customer can return an item in-store.
The ISX Regional Partner Coach, Italy owns the quality and consistency of that experience across the whole Italian network. Because returns run through thousands of independent partner sites, the experience can vary widely from one location to the next and the core of this role is closing that gap.

You will get into the field, see how returns actually happen at partner locations, coach partners and their teams to the standard customers expect, and use data to focus your time on the sites that need help most. Your mission is holistic: improving in-store returns execution across all return types, so a customer's experience is just as good at the busiest location as it is at the smallest.
This is not only a field-execution role. It carries a strategic remit that reflects its level. Beyond coaching individual sites, you will help design and deploy the network-wide improvements that lift the entire Italian network at once: in-store signage and wayfinding, store supplies and replenishment mechanisms, associate support and training, and the tools partners rely on to process returns. You will translate what you learn in the field into scalable programs, work across internal teams to launch them in Italy,

ISX Regional Partner Coach, Reverse Logistic Services

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