Technical Support Specialist
Pubblicato il 13-08-2026 - Intersystems in Milano
InterSystems is looking for talented and curious problem-solvers eager to join a team of experts working with cutting-edge technologies. In this role, you'll sharpen your technical and professional skills in a collaborative environment where teamwork and innovation go hand in hand. You'll be partnering with developers from our technology ecosystem to help them build and support real-world applications that make a tangible impact. You'll also work closely with some of Italy's most influential healthcare organizations, contributing to projects that shape the future of the industry. Responsibilities: * Provide immediate response to customer inquiries in accordance with service standards. * Provide technical support for application development using InterSystems' technology stack. * Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems'-based products. * Provide technical support for troubleshooting and performance analysis.
* Produce training materials for technical courses such as system custom development. * Produce technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to's. * Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management. * Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills. * Participate in on-site technical training if required. * Participate in on-site support-related meetings with customers/partners if required. * Participate in the on-call 24-hour roster service. * Participate in on-site implementations if required. Qualifications: * Knowledge of web-oriented languages, including HTML and JavaScript. * Experience with SQL, data analysis and database methodologies. * Knowledge of programming languages—ideally Java