Antares Vision Group is a multinational company and an outstanding technological partner in digitalization and innovation, ensuring the safety of products and people, business competitiveness, and the protection of the planet. Antares Vision Group operates in the Life Science sector (pharmaceutical, biomedical devices, and hospitals), as well as in beverage & food, cosmetics, and with potential in other industries. A global leader in pharmaceutical traceability, it provides solutions to the world's main manufacturers (over 50% of the top 20 multinational companies) and several government authorities to monitor supply chains and validate product authenticity. The Group is present in 60 countries, employs over 1,000 people, and has a consolidated network of more than 40 international partners.
Role Responsibilities
First-level support: management of L1 assistance for all Group Legal Entities, with constant alignment with colleagues in the involved locations.
Direct operational support
Coordination of external support: operational supervision, alignment, shadowing, and training activities.

Alignment of devices, domains, and group policies; management of cross-functional projects such as printers, badges, and IT registry.
Ongoing Operational Activities Include
Management of IT equipment orders
Updating and maintenance of the inventory (over 800 leased PCs)
Management of more than 200 mobile devices (phones, SIM cards, etc.)
The Role Will Also Be Responsible For
Active participation within the team
Documentation activities (company inventory, non-conformity management, SOP updates)
Evolution and improvement of the ticketing platform
Improvement of response times and methods for ticket management
Analysis of alert emails and support on IP telephony systems
Preparation and configuration of client devices (new laptops, workstations, replacements)
First-level support for clients and printers
Organizational and control activities (Disaster Recovery checks, Antivirus Console m

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