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Customer Success Manager (CSM) - Southern Europe As Customer Success Manager for Southern Europe, you guide a portfolio of AVEVA customers to fast value, strong adoption, and tangible business outcomes. You act as the customer advocate internally and collaborate with Delivery, Sales, and partners to maximize value and drive growth. You'll shape success plans, manage onboarding, deployment, and adoption, and identify expansion opportunities. This role blends strategic planning with hands‐on delivery to support customers across Italy, France, and Spain.
Manage existing accounts to ensure customer success and perceived value of AVEVA solutions
Own onboarding: build relationships, set expectations, identify goals, accelerate deployment readiness
Lead deployment with Delivery Services or partners; define architecture, roadmap, budget, and coordinate services
Drive adoption by understanding customer operations and educating on AVEVA use cases
Identify expansion opportunities and collaborate with Sales to generate new revenue
Maintain cross‐functional engagement with geographically distributed teams
Act as voice of the customer to drive product and service improvements
5+ years in similar customer‐facing roles
Strong verbal and written communication skills
Excellent presentation skills on AVEVA technologies or equivalent products
Proven ability to work with cross‐functional and distributed teams
Strong multitasking, prioritization, and organizational abilities
Experience with project/program management methodologies
Strategic and tactical thinking with tailored solutions for customers
Proficiency in CRM, Office 365, SharePoint, PowerBI, Salesforce, and Workday
As Customer Success Manager for Southern Europe, you guide a portfolio of AVEVA customers to fast value, strong adoption, and tangible busin... #J-18808-Ljbffr
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