Junior Technical Support Specialist
Pubblicato il 13-08-2026 - Biotecnologie - Farmacia - Chimica in Milano
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Your role:
As a Junior Technical Support Specialist , you will be part of the Electrification and Automation area in Milan, contributing to the setup and success of a structured, world-class customer support process of the Business Unit. Your day-to-day activities will include acting as main entry point for our customer support process, ensuring the support process runs smoothly, and close collaboration with product experts and engineering to support the best customer experience in making use of Siemens customer support processes.
You'llmake an impact by:
Actively supporting structuring and up-scaling of the processes for customer support,
adopting a robustprocessto tracecases, leveraging existent Siemens tools.
Acting as entry point forcustomers needing support using or selecting Siemens Electrification and Automation products
Providing first-level technical support for protection relays, energy automation,power qualityand medium voltageproducts.
Leveraging AI and digital tools to improve troubleshooting, knowledge sharing and technical support processes.
Assisting customers in troubleshooting product configurations, commissioning, and operation issues.
Analysing technical requests and identify appropriate solutions in collaboration with senior specialists and Headquarters.
Supporting root-cause analysis activities and contribute to resolving technical issues.
Contributing to building a structured knowledge base that improves future troubleshooting activities and customer experience.
Collecting feedback from customers regarding product performa