Field Service Engineer
Pubblicato il 13-08-2026 - Altro in Milano
What You'll Do At Elekta
As a Field Service Engineer within Region Europe, you will service and support Elekta products across a defined territory. This is a home-based role involving regular travel to customer sites, where you will carry out planned maintenance, emergency corrective maintenance, upgrades, installations, customer support and technical troubleshooting. You will work independently while staying closely connected with the wider service organisation, escalating technical or customer issues when needed and ensuring all work is completed safely, professionally and in line with Elekta procedures.
Responsibilities
Service, maintain, troubleshoot and repair Elekta products across the assigned territory.
Carry out planned maintenance, emergency corrective maintenance, upgrades, installation work and customer support activities.
Diagnose and resolve technical issues involving complex electronic systems, mechanical assemblies, vacuum systems, pressurised gas systems, high and low voltage systems and related service equipment.
Complete corrective maintenance within agreed timescales, escalating issues appropriately while maintaining ownership until the customer is satisfied.
Provide responsive, professional support to customers, ensuring a high standard of care and communication throughout the service process.
Complete service reports, documentation and administrative requirements accurately and on time.
Follow Elekta quality and safety policies at all times and report any issues that could affect product reliability, customer operations or safety.
Maintain up-to-date knowledge of Elekta products within the service portfolio.
Identify opportunities to improve customer satisfaction and share feedback, solutions or improvement ideas with the appropriate manager.
Support the development of colleagues by sharing knowledge and providing training or guidance when required.
Be prepared to travel within the assigned territory, and occasionally outside the home country,