Italian-English Customer Success Account Manager
Pubblicato il 13-08-2026 - TTEC in NapoliAs an Italian-speaking Customer Success Account Manager working at our state-of-the-art location in Athens, Greece, you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Greece says it all What You’ll be Doing Are you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you During a Typical Day, You’ll Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions Manage your pipeline effectively, providing accurate updates to management on progress and forecasts Collaborate with internal teams to resolve customer issues and expand product adoption across solutions. Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers. What You Bring to the Role Excellent verbal and written communication skills in Italian and English Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling Strong understanding of cloud-based solutions and subscription models Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets Ability to analyze customer