Customer Service Representative
Pubblicato il 13-08-2026 - Altro in Roma
We are seeking a highly motivated Customer Service Representative to join our Customer Service team. In this role, you will manage the end-to‐end order-to-cash process for direct market customers and distributors, ensuring seamless execution of Orders, shipments while maintaining compliance with internal procedures and customer requirements.
You will act as a key liaison between customers, distributors, Supply Chain, Finance, Sales Operation and Quality teams to ensure timely and accurate orders delivery in EMEA.
What You'll Do
Customer & Order Management
Deliver exceptional customer service to internal and external stakeholders.
Manage and process customer orders from order entry through successful delivery and invoice.
Provide proactive updates on shipment status, delivery schedules, and order progress and dispute resolution.
Monitor customer orders to ensure on-time and accurate fulfillment.
Coordinate cross-functional investigations and corrective actions.
Manage customer complaints and service escalations through closure.
Collaborating with Commercial team, Sales Operation,
Supply chain and finance to ensure adherence to SOP's for market requirements.
Escalate compliance-related issues and potential risks when required
Track key shipment milestones, including departure, arrival, customs clearance, and proof of delivery.
Investigate and resolve shipment discrepancies, delays, and customer concerns.
Maintain accurate reporting and visibility of export order status.
Ensure customer expectations are met through proactive communication and timely issue resolution.
Act as the voice of the customer internally by identifying recurring customer pain points and proposing improvements.
Support customer-focused initiatives that improve service levels, communication, and operational excellence.
Identify process inefficiencies and actively participate in Continuous Improvement / FBS initiatives to improve customer experience, productivity, and operational performance.
You Ar