Customer Success Internship
Pubblicato il 13-08-2026 - Fanplayr in Italia
About Us
Fanplayr is a Customer Experience Personalization Platform that helps brands unlock the full potential of their digital properties. By capturing and acting on first‑party behavioral data in real time, Fanplayr transforms how brands engage with their online audiences, turning their website’s anonymous traffic into meaningful, revenue‑generating interactions.
- Collect, process and activate first‑party behavioral data, turning data into actions and concrete revenue drivers.
- Deliver personalized on‑site messages in real time, reaching the right audience at the right moment to increase conversion rates.
- Leverage the proprietary Verada AI capabilities to intelligently merchandise products, ensuring users are exposed to the most relevant items at the right time.
- Re‑engage shoppers through behavior‑driven web push notifications, SMS, and web push notifications, recovering lost sessions and driving upsell and cross‑sell opportunities.
Fanplayr is a privately held company headquartered in Palo Alto, California, with presence in Milan, London, Buenos Aires, Tokyo,
Mexico City, São Paulo, Madrid, and Melbourne.
What you'll do
- Own and manage segments and action configurations for clients across the EU region, ensuring settings are accurate, up‑to‑date, and aligned with each account’s strategy.
- Support Customer Success Managers in building and optimizing strategies on the Fanplayr platform, from initial setup to ongoing refinement.
- Build performance reports and analytics dashboards that give clients clear, actionable visibility into their campaign results.
- Monitor account performance on a continuous basis, identifying anomalies and flagging opportunities for improvement.
- Collaborate closely with the broader team to develop meaningful use cases and respond effectively to evolving client needs.
- Contribute to internal documentation and best practices as the team grows its EU footprint.
Who you are
- Genuinely curious about digital marketing and e‑commer