Help Desk
Pubblicato il 13-08-2026 - Michael Page International Italia in Roma
Possibilità
- Multinational legal services firm
- International environment focused on technological innovation
Azienda
Multinational legal services firm.
Offerta
- Ticket support:
- Ensure customer issues are directed in the first instance to the Service Desk and ServiceNow tickets raised for all activities.
- Monitor ServiceNow incident queues, ensuring timely resolution of Incidents within SLA.
- Escalation point of contact on the ground
- Actioning requests from IT Service Desk
- Raising tickets on behalf of employees if can't fix
- Onboarding/Offboarding:
- Onboarding - provisioning of new laptops, build, peripherals
- Offboarding - organising laptop and peripheral collection
- IT Asset Management:
- Managing mobile devices, headsets & peripheral, ordering stock; product life cycle of the asset (from the moment of purchase)
- Ensuring all processes are followed for the recording and tracking of hardware assets
- Client support:
- Client Support in an office environment (any ad hoc requests from the clients onsite)
- Major incident support:
- Major incident management as the extension of the central function
- Floor walking, investigating and line of communication
- Gathering feedback and helping facilitating that in the office
- End user device management:
- User hardware defect support (laptop/mobiles)
- User hardware peripheral support
- Employee offsite support:
- Internal conference/events support (non-client facing)
- Offsite Partner/Exec support on special occasions (subject to IT Support Lead or Regional IT Support Manager approval)
- AV Support (non-UK):
- Technical assistance, preventive maintenance, upgrades and updates
- Building Infrastructure (Core):
- Maintenance of any equipment related to network
- Special Projects (subject to IT Support Lead or Regional IT Support Manager approval)
- Assist with scheduling IT support for projects requiring on-site assistance
- Change agent - acting as an advocate of changes within IT onsite
- E.g. Local office