Team Lead Service

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Overview
As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time‑to‑market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 11,000 employees are working on this permanent challenge, at over 90 locations on all continents.
The position of Team Lead Service (m/f/d) is home office based, preferably around Rome . Good travel connections, as well for international travel will be important. This function is to organise a high quality service support experience in all aspects of the company’s products and internal SOP's. The primary objective is to be an efficient and effective Team lead enabling the delivery of highly competent,



effective and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company. Activities will cover the complete range of Mass Spec products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre‑requisite. Duties will be carried out mainly in Italy, however it is expected that requirements to provide field service support on customers’ premises abroad or at the factory will be significant. The position reports to the Region Service Manager, who will agree expectations, offer guidance as necessary and provide framework support. Day‑to‑day priorities will be set by the Service Manager and helpdesk team.
Responsibilities
- Maintain high‑quality customer relationships
- Coordinate daily service team activities, including workload distribution
- Plan install

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7erk0r