Cluster Groups
Pubblicato il 13-08-2026 - IHG Hotels & Resorts in Milano
As the Cluster Groups & Events Executive for Six Senses Milan and Rome (based in Milan), you will be a vital connector between our guests and group experiences. This role requires eye for detail, excellent communication skills, and a strong sense of organization to ensure every inquiry is handled with care, from first contact to signed agreement and seamless handover.
Your mission is to manage all inbound group inquiries across the three properties, ensuring high conversion, smooth coordination, and exceptional service throughout. With a blend of strategic thinking and genuine warmth, you will support revenue goals while helping create meaningful moments that reflect the Six Senses philosophy.
You will work closely with the Cluster Director of Groups & Events, Cluster Director of Sales, on-site property teams to ensure a cohesive and thoughtful approach to event sales across the cluster.
- Lead Management & Conversion
Respond to and manage all group leads for Milan, Rome, and Ibiza, guiding each inquiry from initial request to confirmed status.
Ensure timely,
brand-aligned proposals and maintain an active, organized sales pipeline.
Negotiate terms, build proposals, and coordinate with internal teams to ensure each event is properly scoped and positioned for success.
Oversee the contract process until signature, before handing over to on-property teams for execution.
- Collaboration & Coordination
Work in close partnership with on-site teams, ensuring flawless communication and event understanding post-sale.
Actively participate in internal calls, site inspections, and sales presentations when required.
Support cross-selling opportunities between properties, especially Ibiza and the Italian cluster.
Maintain an ongoing dialogue with other departments and property teams to align business goals and forecast accuracy.
- Client Experience & Relationship Building
Build and nurture strong client relationships, acting as a trusted advisor throughout the planning phase.
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