Technical Application Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7errm2

JOB DESCRIPTION:
The role
The Application Specialist supports the sales process and maximizes customer value through pre‑sales and post‑sales technical support and education. This role is essential in building strong customer relationships, ensuring high satisfaction levels, and acting as a trusted brand ambassador for Abbott.
You will work closely with Sales Representatives, Sales Managers, Scientific Liaison and office‑based teams to drive commercial success and organic growth.
Customer scope
You will support a broad range of customer segments, including:
- Public and private hospitals
- Centralized and core laboratories
- Emergency Departments and other hospital units

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Key responsibilities
Pre‑sales to post‑sales customer activities
- Partner with the sales team to execute pre‑sales activities, including identification of technical stakeholders, product demonstrations, user trials, and tailored connectivity solutions
- Develop, adapt and track educational materials; capture and communicate evaluation outcomes
- Plan and execute new customer implementations,



including workflow adaptation, device installation, connectivity setup, user training and post‑installation follow‑up
- Provide technical support to customers, including troubleshooting, software updates, new connectivity solutions and additional training
- Assess when to manage issues directly or escalate to European Technical Support, ensuring follow‑up until full resolution

Ongoing collaboration
- Act as a link between the Commercial team and Informatics to stay aligned on connectivity solutions
- Work closely with office teams to ensure documentation and procedures are accurate, compliant and properly recorded in the CRM system
- Share technical knowledge with the sales team to strengthen customer value and competitive differentiation (tips, best practices, device functionality)
- Support Sales and Management on strategic priorities and key accounts, proactively contributing ideas to improve customer s

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7errm2