Maintenance Technical Support Engineer
Pubblicato il 13-08-2026 - Alstom in Italia
Req ID:519319
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Purpose of the Job
The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Trackside signalling products (switch point machines/axle counters) operated by the Alstom domestic and international Customers.
The role includes the responsibility to be the technical Customer interface in global service maintenance contracts and to manage warranty obligations on the projects in the scope of Alstom Ferroviaria SpA beeing the Warranty work package owner in charge of QCD (quality, cost and delivery) KPI.
Position in the Organization
The position will be part of Services Signalling Business Unit Organization - Maintenance & Operations Team.
Network & Links
Internal relationships with other Alstom functions: System and Product Architects, PM, Supply Chain, Manufacturing, Industrialization, Industrial Quality, Installation.
External relationships with Customer infrastructure operators / maintenance technicians.
Responsibilities and Accountabilities
The person will be responsible for these main activities:
- Perform on-site preventive/corrective technical maintenance, verifications, repair/settings;
- Technical remote support providing instruction, troubleshooting and assistance to customers;
- Plan, prepare and/or instruct external training programs as required, to deliver product knowledge in area of specialization.
- Write technical reports, plan service stock materials, support bid team for service quotations;
- Have strong EHS mindset in all situations to assure Alstom and Country