Sr Specialist IT Onsite Support

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7errr6

Discover a more connected career

We are looking for technically skilled candidates with good problem-solving abilities for the position of Sr Specialist IT Onsite Support. The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. Work can also occasionally include installation of network and camera cabling, installing wired/wireless networks, security camera systems, phone systems, and door access systems. This is an hourly position, eligible for overtime.

Connecting you to great benefits
- Weekly Paychecks
- Paid Time Off, Parental Leave, and Holidays
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- 401(k) w/ Company Match
- Stock Purchase Plan
- Education Reimbursement
- Legal Insurance
- Discounts on gym memberships, pet insurance, and much more

What you’ll do

• Serves as the first point of escalation for more complex IT support issues.
• Provides friendly, courteous,



and quality systems support to all users
• Responds to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems
• Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems
• Documents customer requests in call tracking system, routes problems as required and documents clear and detailed resolution notes for all incidents / problems being closed.
• Completes warranty repairs work as necessary
• Refers major hardware or software problems or defective products to vendors
• Suggests improvements to current processes to improve productivity
• Uses asset database to manage the location of assets
• Follows standard IT Support procedures
• Stays current with system information, changes and updates.

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What you’ll need
- To be 18 years of age or older
- Authorization to work in the United States for

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7errr6