Retail Field Trainer
Pubblicato il 13-08-2026 - Montblanc in Milano
Your Mission
The Montblanc Retail Field Trainer is crucial for upholding brand excellence across our Italian stores network (retail and wholesale stores). This role designs, delivers, and implements impactful training initiatives to enhance sales staff capabilities, ensuring a consistent and exceptional customer experience, deep product knowledge, and strong sales performance. The Retail Field Trainer will align training strategies with Montblanc’s luxury values and retail objectives, utilizing both traditional and innovative digital learning methods.
HOW WILL YOU MAKE AN IMPACT?
Training Strategy & Delivery
- Design, develop, and deliver engaging in-store and online training programs covering Montblanc’s heritage, product knowledge (writing instruments, leather goods, watches, accessories), luxury customer experience, advanced sales techniques, and brand storytelling.
- Create and customize comprehensive training content, including e-learning modules and annual updates.
- Organize and facilitate Induction programs for new retail staff.
- Ensure consistent and passionate communication of Montblanc brand values, heritage, craftsmanship, and product benefits across all retail teams.
Performance Monitoring & E-learning Management
- Develop and manage content for Montblanc’s E-learning App.
- Monitor and evaluate training program effectiveness (in-person and digital) using feedback, KPIs, and e-learning analytics (completion rates, user engagement).
- Identify training needs through retail KPI analysis and structured store visits, providing detailed feedback reports.
- Provide ongoing support for continuous learning and consistent application of training methodologies.
- Report on training progress, challenges, and outcomes, leveraging insights from the e-learning platform.
Coaching & Stakeholder Collaboration
- Provide targeted coaching and mentorship to Store Managers and key staff to enhance skill development, leadership capabilities, and sales performance.
- Colla