Consultant - IT Service desk & Remote Tech Support

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7erthd

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire IT Service desk Professionals in the following areas :

Experience

3-5 Years

Job Description

ROLE AND RESPONSIBILITIES:
- Issue Resolution: Resolve Tier 1 and Tier 2 technical tickets remotely.
- System Provisioning: Configure, test, and ship remote employee workstations.
- Identity Management: Manage user access, passwords, and permissions daily.
- Documentation: Create clear internal knowledge base articles for common fixes.
- Asset Tracking: Maintain an accurate inventory of cloud assets and hardware.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:




- Education: Bachelor’s degree in Computer Science or equivalent experience.
- Experience: Minimum 3-5 years in a remote technical support role.
- Certifications: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator.
- Certification – ITIL V4, Modern Desktop administrator (MD 103)
- Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.

PREFERRED SKILLS:
- Hardware: Experience troubleshooting Lenovo, Dell, and Apple laptop hardware.
- VDI: Managing virtual desktop infrastructures like VMware Horizon.
- MDM: Enrolling mobile devices in corporate management portals.

BEHAVIORAL ATTRIBUTES:Communication: Excellent verbal and written skills for non-technical users.
- Empathy: Patience and understanding when handling stressful user issues.
- Problem Solving: Strong analytical thinking under tight time constraints.
- Self-Mot

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7erthd