Store Operations Manager
Pubblicato il 13-08-2026 - Editoria e industria tipografica in Milano
Moncler Group is specialized in luxury clothing and accessories. We are a Group characterized by experientiality, inclusiveness, sense of belonging to a community and contamination of different meanings and worlds.
Our goal is that Moncler's social channels not only communicate our identity or our products, but that they move to meet the interests, tastes and emotions of our community and beyond.
We are looking for a Store Operations Manager to complete the team in our Flagship Store in Milan.
The Store Operations Manager, as custodian of store's assets, will be accountable for leading all business support activities and processes, always ensuring effective and timely execution. In this role, the person will be in charge of managing and coaching the store team with energy and professionalism, will enable the sales team to maximize store performances and make sure excellent client service is always guaranteed.
Your Impact
Ensure Moncler's sales and service standards are consistently upheld actively monitoring customer service quality,
sales techniques and adherence to brand guidelines across all interactions with customers;
Lead by example actively engaging with customers, demonstrating effective sales techniques, and fostering a positive work environment to motivate the sales team. Provide guidance and support, addressing challenges and encouraging a high level of performance;
Be accountable for Back of House procedures overseeing inventory management, ensuring accurate record-keeping, efficient order processing and effective training and implementation of operational protocols to maintain a smooth workflow;
Manage KPIs overseeing and optimizing store turnover, units per transaction (UPT), conversion rates, productivity metrics, and inventory management. Identify areas for improvement and implement strategies to increase sales and productivity;
Analyze reports on sell-through rates and productivity, understand and proactively respond to the competitive environment,