CUSTOMER CARE ASSISTANT

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7esu7i

Make a Difference – Join Our Leidos TRICARE Team in Aviano, Italy Are you looking for a rewarding opportunity? Leidos is accepting applications for a TEMPO PARZIALE TRICARE Beneficiary Services Representative (BSR) , an essential role in supporting active‐duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.
This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.
WORK SCHEDULE: This is a 20-hour per week part-time position: Monday‐Friday 10 AM – 2 PM.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE‐eligible beneficiaries receive the healthcare services and support they need.
What You'll Do:
Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.




Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
Claims Assistance: Provide basic claims status updates and support.
Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‐separation/retirement.
Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leido

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7esu7i