Lead Experience Designer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7esz1z

OverviewExperteer Overview: As a Service Designer, you shape end-to-end service experiences that align user needs with business aims and operations. Scorra verso il basso per una panoramica completa dei requisiti di questo lavoro. È la persona giusta per questa possibilità? You map current and future states, run discovery to uncover gaps, and translate insights into practical concepts. You collaborate with design, tech, and operations to craft implementable solutions, test them in pilots, and guide delivery teams toward measurable outcomes. This role centers on scalable, user-focused service design within enterprise settings.BenefitsMap current state and future state services using blueprints, journey maps, and ecosystem diagramsLead discovery activities to understand customer needs, constraints, and performance gapsTranslate research insights into service concepts, principles, and recommendationsCo-create solutions with cross-functional teams (design, technology, delivery, operations)Define service requirements linking experience design with process, policy,



and tech changesTest and refine concepts through pilots, prototypes, and feedback loopsSupport handoff to delivery teams with clear documentation, success measures, and implementation guidanceMeasure service outcomes and identify opportunities for continuous improvementResponsibilitiesExperience in service design or related disciplineProven ability to create service blueprints and journey mapsExperience conducting and synthesizing qualitative researchAbility to translate xrdztoy complex systems into clear, actionable recommendationsExperience working with cross-functional teams across design, technology, and operationsPractical experience supporting implementation, not just concept developmentStrong documentation of decisions, assumptions, and outcomesRequirementshybrid-friendly cultureBe Well programscareer growth and developmentcertifications with Microsoft, Google, and Amazoncoaching and hands-on experiences

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7esz1z