Customer Collaboration

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Job Details
- Contract Type: Unlimited / Full-Time
- Job Start Date: 9/1/2026
- Country / City: Italy / Milano
- Company: Beiersdorf SpA
- Job Function: Supply Chain Management

Your Tasks
- Ensure a deep understanding of customer service and supply chain processes, identifying opportunities to improve efficiency, customer satisfaction and service performance.
- Analyze order-related data, product availability, service performance and operational flows to proactively identify issues and implement corrective actions.
- Develop and strengthen collaboration with key customers, building strong relationships with customer supply chain teams and acting as a trusted business partner.
- Monitor and analyze key performance indicators (Service Level, On Time Delivery, distribution costs, customer-specific KPIs), defining action plans and driving continuous improvement.
- Coordinate the flow of logistic information between internal and external stakeholders, ensuring transparency and effective communication.
- Understand customer needs and translate them into efficient, scalable solutions,



including the adoption of new tools, technologies and ways of working.
- Collaborate cross-functionally with Sales, Planning, Logistics and other functions to ensure alignment and successful execution of customer-centric initiatives.

Your Profile
- Analytical mind-set, as well as effective communication and conflict-resolution skills
- Self-motivated and great at analysis, with consolidated analytical and reporting skills
- Strong understanding of supply chain principles and best practices
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders
- Proactive, pragmatic, and results-driven, with a focus on creative problem-solving
- Bachelor’s degree
- 3 to 5 years of experience in the Supply Chain department of a FMCG company
- Good knowledge of SAP SD (Sales & Distribution)
- Strong Microsoft skills (Microsoft Office - Microsoft

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