Tasks
Its main mission is to ensure that the team provides the service with the highest quality and guarantee its continuity as prescribed in the client contract.
Responsible for ensuring the proper delivery of the service and to maintain and develop relations between the business unit and any internal or external stakeholder at all times. Also answers for people management belonging to their department.
Manager must respect and assume the objectives, procedures and guidelines of the company. The same they have to make sure that these objectives and procedures are respected in their department. They are also responsible for communicating all relevant information of the company or the business to the employees they are in charge of.
Responsible for some level of coaching and supervision in the performance of tasks.
In addition to the tasks common to all STRADA employees, the specific tasks for this position are:
Understand, manage and control the budget
Ensure that the service meets the quality standards of STRADA
Detect business opportunities in both new and existing customers

Ensure that the service is provided in accordance with the provisions of the contract
Create, develop, implement and maintain work processes and communication between the members of the team and third parties (internal or external)
Monitor and enforce processes; collect metrics for measuring quality and productivity in the department. Establish regular meetings monitoring the service
Provide skilled resources and ensure their availability according to the committed levels of FTE (Tempo pieno Equivalent)
Motivate, evaluate and control employees in charge
Define the profile of the team and assign responsibilities
Encourage and lead the formation of the people of the team
Ensure that work and team environment provide a stimulating environment that generates high level of commitment of its members
Define the objectives for the team members and monitor their performance or participate in performance

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