Remote Customer Service Advocate

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7etalh

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us
Job Description
As a Customer Care Advocate , you will be at the heart of the customer experience—playing an important role in how our customers perceive and work with Rockwell Automation. You won't just solve problems—you'll create seamless, high-quality experiences that build trust and long-term relationships. You will report to Customer Care Supervisor.




Italy annual gross base salary range for this role is 27.520,00 - 36.693,33 EUR
Your Responsibilities
Deliver an outstanding experience by supporting customers with order-related inquiries and requests
Be a trusted partner to customers, sales teams, and company partners
Take ownership of customer issues and lead them to resolution with urgency and care
Manage and resolve product concerns, including customer complaints, returns, and warranty claim
Ensure updates on deliveries, using data and tools to meet Service level agreement commitments
Support repair and exchange processes with efficiency
Contribute to success by meeting goals
The Essentials – You Will Have
1–2 years of experience in Customer Service or Contact Center roles
Proficiency in Office 365; experience with SAP and Salesforce is advantageous
Fluency in Italian and English
A mindset built on integrity, ownership, and collaboration
Flexibility
The Preferred – You Might Also Have
Knowle

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7etalh