Customer & Success Manager / Full Time / Hybrid
Pubblicato il 13-08-2026 - Fanplayr in Italia
About Fanplayr Fanplayr is a Customer Experience Personalization Platform that helps brands unlock the full potential of their digital properties. By capturing and acting on first‐party behavioral data in real time, Fanplayr transforms how brands engage with their online audiences, turning their websites' anonymous traffic into meaningful, revenue‐generating interactions. With Fanplayr, brands can: Collect, process and activate first‐party behavioral data, to turn data into actions and concrete revenue driver. Deliver personalized on‐site messages in real time, reaching the right audience at the right moment to increase conversion rates. Leverage the proprietary Verada AI capabilities, to intelligently merchandise products, ensuring users are exposed to the most relevant items at the right time. Fanplayr is a privately held company headquartered in Palo Alto, California, with presence in Milan, London, Buenos Aires, Tokyo, Mexico City, São Paulo, Madrid, and Melbourne. Position Summary The Customer Success Manager is the primary point of contact for Fanplayr's clients,
responsible for ensuring they extract maximum value from the platform and achieve their digital performance goals. Acting as a trusted advisor, the CSM combines deep knowledge of Fanplayr's toolset, data analysis and CRO & personalization actions to design winning strategies and build long‐lasting client relationships. The CSM owns the full client lifecycle, from onboarding through to retention and growth, and plays a key role in delivering strategies that are profitable for both the client and Fanplayr. What you'll do Own your accounts end‐to‐end. From onboarding to renewal, you're the client's main point of reference. You understand their business, their goals, and what success looks like for them. Own and manage segments and actions configurations for clients across the EU region, ensuring settings are accurate, up‐to‐date, and aligned with each account's strategy. Turn data into strategy. You'll a