Room Attendant

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Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.

Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.

ROOM ATTENDANT

Mandarin Oriental, Lago di Como’s Room Attendant is in charge of making up the guestrooms and accounts for their cleanliness and tidiness during the guests’ stay and before their arrival.

Duties And Responsibilities

Ensure cleanliness standards are maintained in all guestrooms on a daily basis
Inspect all guestroom’s fresh linens for cleanliness and substandard appearance
Efficiently turndown bed to meet appearance standard as demonstrated
Arrange all clothing items in occupied guestrooms making sure that they are folded or hung neatly according to standard as demonstrated




Set up turndown tray with water as well as other turndown amenities as demonstrated
Turn on stereo/television to appropriate welcome standard
Turn on appropriate lighting if guest is not present during service
Ensure guest has the correct amount of valet/dry cleaning/shoeshine bags/slips
Replace guest amenities when appropriate
Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task
Vacuum guestroom’s carpet furniture and baseboards according to standard during the service
Empty waste baskets
Recognize and report all missing, damaged or substandard furniture, fixtures and equipment
Ensure that all electronic devices (television, stereo, telephones) are working properly
Evaluate work assignment and prioritize workload according to guest requests
Ensure all guestrooms assigned are completed with correct status marked a

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