Performance And Service Senior Professional

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7etkvm

Questa posizione è in Generali Italia Il suo CV è pronto? Se sì, e se è convinto/a che questo sia il ruolo giusto per lei, si candidi il prima possibile. Il processo di selezione sarà interamente gestito Generali Italia. In GOSP - Generali Operations Service Platform
Within the new division Shared Service Center, we're looking for a Performance and service senior professional. The Know Your Customer/ Anti Financial Crime Shared Service Center develops and oversees performance framework and continuous improvement for Anti-Financial Crime and Anti-Money Laundering service across all locations, ensuring transparency, operational efficiency, and process enhancement in service delivery to Business Units.
The performance and service senior professional plays a key role in the Service Level monitoring and in driving process improvement for Anti-Financial Crime and Anti-Money Laundering service:
- Ensuring ownership and oversight of timely reporting cycles and delivering high-quality insights to senior management




- Leading and supporting the execution of the performance management framework for KYC/Anti Financial Crime Shared Service Center, overseeing the validation and the analysis of operational and performance data
- Providing end-to-end operational support, ensuring robust documentation governance and accurate and reliable tracking of data

Key Responsibilities
- Own and oversee SLA compliance identifying deviations and proposing and driving corrective actions
- Provide actionable, management-ready insights to improve processes and subsequently lead the implementation of the initiatives, with a continuous improvement approach
- Coordinate local teams across Shared Service locations for data collection, input and validation
- Own the preparation of performance review meetings and periodic KPI reports
- Provide analytical support for benchmarking and productivity tracking, ensuring data reliability and comparability

Main activities For selected geographies in the scope

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7etkvm