Technical service engineer
Pubblicato il 13-08-2026 - Ebara Elliot in Italia
Questa posizione è in Ebara Elliot Il processo di selezione sarà interamente gestito Ebara Elliot. Questa possibilità è disponibile in Lachen - Switzerland, La Spezia - Italy. -- Overview & Responsibilities The Technical Service Engineer serves as the primary technical point of contact for assigned product lines, bridging the gap between Elliott's global business units and our external customers. You will provide expert analysis on installation, operation, maintenance, and product improvements, translating complex field data into actionable solutions and coherent technical reports. Core Responsibilities Technical Problem Solving: Develop sound solutions to complex field issues and conduct comprehensive engineering studies to optimize machinery performance. Root Cause Analysis: Lead and participate in Root Cause Failure Analysis (RCFA) to identify equipment vulnerabilities and implement corrective actions. Field Support: Provide high-level technical oversight for new apparatus installations, global service projects, and major overhauls. Warranty Management:
Execute product and service warranties by investigating claims and balancing customer satisfaction with internal financial objectives. Cross-Functional Collaboration: Act as a liaison between Sodegaura and Jeannette engineering teams to influence product design, manufacturing, and repair standards. Technical Documentation: Author Service Engineering Bulletins and Technical Service Letters; develop and deliver technical training for internal teams and customers. Site Engagement: Travel to installation sites to troubleshoot equipment in real-world environments and present findings to stakeholders. Background & Experience Education: Bachelor's degree in Mechanical, Industrial, or Process Engineering from an accredited program. Experience: Minimum of 8 years of professional engineering experience, specifically within rotating machinery or heavy industrial equipment. Technical Proficiency: Strong mechanical aptitude wi