Cluster Groups
Pubblicato il 13-08-2026 - IHG in Milano
As the Cluster Groups & Events Executive for Six Senses Milan and Rome (based in
Milan), you will be a vital connector between our guests and group experiences.
This role requires eye for detail, excellent communication skills, and a strong
sense of organization to ensure every inquiry is handled with care, from first
contact to signed agreement and seamless handover.
Your mission is to manage all inbound group inquiries across the three
properties, ensuring high conversion, smooth coordination, and exceptional
service throughout. With a blend of strategic thinking and genuine warmth, you
will support revenue goals while helping create meaningful moments that reflect
the Six Senses philosophy.
You will work closely with the Cluster Director of Groups & Events, Cluster
Director of Sales, on-site property teams to ensure a cohesive and thoughtful
approach to event sales across the cluster.
1. Lead Management & Conversion
Respond to and manage all group leads for Milan, Rome, and Ibiza, guiding each
inquiry from initial request to confirmed status.
Ensure timely,
brand-aligned proposals and maintain an active, organized sales
pipeline.
Negotiate terms, build proposals, and coordinate with internal teams to ensure
each event is properly scoped and positioned for success.
Oversee the contract process until signature, before handing over to on-property
teams for execution.
2. Collaboration & Coordination
Work in close partnership with on-site teams, ensuring flawless communication
and event understanding post-sale.
Actively participate in internal calls, site inspections, and sales
presentations when required.
Support cross-selling opportunities between properties, especially Ibiza and the
Italian cluster.
Maintain an ongoing dialogue with other departments and property teams to align
business goals and forecast accuracy.
3. Client Experience & Relationship Building
Build and nurture strong client relationships, acting as a trusted advisor
throughout the pla