Procurement & Project Management Support Intern
Pubblicato il 13-08-2026 - Artemest in Milano
Artemest is a company specialized in Italian craftsmanship and contemporary design with over 1,000 of Italy’s finest artisans and brands. With offices in Milan, Bologna, London, Dubai, Miami, and New York, Artemest serves private clients, interior designers, and large-scale development projects across the globe. Founded in 2015 by the shared vision of CEO Marco Credendino and Creative Director Ippolita Rostagno, Artemest mission is to share the beauty and uniqueness of Italian craftsmanship with the world.
Posizione:
To enhance its team, Artemest is looking for a clear-thinking, organized and enthusiastic self-starter to work in a dynamic environment. The person will be responsible for supporting the Trade & Design team on all Order & Project Management processes.
What will be your key responsibilities?
Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions;
Activate procurement processes when orders are validated;
Provide excellent customer support (in English) through emails and calls;
Understand customers’ requests and use problem solving skills to meet their expectations;
Interact with our network of Italian artisans to negotiate the best solution for the company and its clients;
Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
Collaborate and liaise with our internal teams (Customer Care, Logistics, Marketplace, Administration, Order Management);
Suggest retention initiatives and contribute to improve customer loyalty;
Continuously evaluate internal customer care processes and propose business development initiatives;
Support the Trade & Design team with the development of long-lasting relationships with B2B clients, serving as the primary point of contact for order management;
Understand client needs to provide tailored solutions and ensure high levels of customer satisfaction;
Support the Trade & De