SERVICE ADVISOR ~ CUSTOMER SERVICE
Pubblicato il 13-08-2026 - Lithia & Driveway in Italia
Dealership
L0829 Mercedes-Benz of Collierville
Mercedes Benz of Collierville
Are you a customer-focused professional who thrives in a fast-paced service environment?
We are looking for an experienced Service Advisor who excels at building strong customer relationships, delivering exceptional service, and communicating effectively with customers and team members. The ideal candidate is organized, professional, and committed to creating a positive customer experience in a high-volume automotive service setting.
Schedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.
Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
Follow the Initial Customer Contact (ICC) process.
Greet customers in a friendly and professional manner.
Identify,
confirm and offer resolution to customer concerns.
Communicate with customer what needs to be done, how much it will cost and when service will be complete.
Assess customer needs by conducting a vehicle walk around.
Attain agreement from customer for service needs.
Offer a multi-point inspection.
Write accurate repair orders using ADP system.
Follow the Interim Customer Contact (ICC2) process.
Provide estimates that are accurate and support upfront pricing guarantee.
Obtain approval to review findings of multi-point inspection and associated prices.
Obtain approval to proceed with Additional Service Requests.
Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
Communicate with technicians to gain clear understanding of services required and/or performed.
Follow-up with customer during repair/servicing of vehicle so they are aware of status.
Follow the Customer Delivery